Privacy Policy

1. Introduction

Welcome to EQUISTAR LTD. We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website equistar.website, purchase our equestrian products, or otherwise interact with us. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following data:

Personal information: Name, billing and shipping address, phone number, email address.

Order information: Details of products purchased, payment method, transaction history.

Technical data: IP address, browser type and version, device information, cookies and usage data.

3. How We Use Your Information

We use your personal data for the following purposes:

To process and deliver your orders.

To manage payments, fees, and charges.

To communicate with you regarding your orders or any inquiries.

To send marketing communications (where you have consented).

To improve our website, products, and services.

To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Performance of a contract (e.g., to fulfil your purchase order).

Your consent (e.g., for marketing communications).

Compliance with a legal obligation.

Our legitimate interests (e.g., to improve our services and prevent fraud).

5. Sharing Your Information

We may share your information with trusted third parties:

Delivery companies to ship your orders.

Payment providers to process transactions securely.

Professional advisors (e.g., lawyers, accountants) where necessary.

Government authorities where required by law.

We do not sell your personal data to third parties.

6. International Transfers

If we transfer your personal data outside the United Kingdom, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

9. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of incorrect or incomplete data.

Request deletion of your personal data.

Object to the processing of your data.

Request restriction of processing.

Request the transfer of your data to another party.

Withdraw your consent at any time (where consent is the basis for processing).

To exercise your rights, please contact us at samantasleijere85@gmail.com.

10. Cookies

We use cookies to enhance your experience on our website. You can control your cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Company Name: EQUISTAR LTD
Company Address: 15 Powderham Road, Plymouth, England, PL3 5SG
Phone Number: +447479902454
Email Address: samantasleijere85@gmail.com
ICO Registration Number if applicable: 16408437